1. Initiator :- Person who places the order for a service. You are the initiator of orders you place for yourself and orders you place for others.
2. Delivery Plan :- The work flow process established by service catalog administrator to complete a service order after it has pased through the authorization and/or review stages
3. Service manager :- A service catalog module that is used by the service trams to find an manage their service catalog tasks.
4. Performer :- An individual or user or queue assigned to complete the task.
5. Customer :- Person receiving a service. you can be the customer of services you order for yourself and for services that others order for you.
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